Three new roles, commencing in Autumn 2018

Marketing and Sales Assistant - full time and permanent
Admin and Sales Assistant - full time, 7.5 months
Production Assistant and Company Manager - full time, 7.5 months with the possibility of extension

Deadline for applications: 10am 2nd July

Overview

Every child’s imagination should be inspired by the arts.

West End in Schools' mission is to use the skills of the professional theatre to provide highly creative cultural experiences for children which they will remember for ever.

Each year we produce and perform pantomimes, musicals, and dance, drama and Shakespeare workshops in well over 1,000 primary schools all over England, Wales and Scotland.

You will gain unique insights into both the theatre industry and education sector as you join our existing team of six people.

 

Our work places

Our base is in Somerset House in the heart of the West End, but we also work from home up to three days per week. (If you cannot work from home we will work something out.)

During our pantomime rehearsals in November and during December we will also have a full time office nearer our Archway rehearsal rooms to keep us close to our performers.

Remote working, and working from the most appropriate place each day, is made possible using a range of software including Google Drive, our customer management and scheduling systems, Slack and telephone apps running on Mac laptops.

When working from our homes we are in constant contact with each other. To make remote working work you need to be a good communicator and confident with using IT.

Our working day

Our working day is from 10am until 6.30pm Monday to Friday.

There will be some Saturdays required in the rehearsal period, and there will be some out of hours work required:

  • Occasional evening work as we prepare for busy performance periods.
  • Responding to issues occurring which can take place in evenings and at weekends, particularly in term time in December and March.

Christmas shutdown

In recompense for these occasional additional hours the office shuts down from shortly before Christmas until after New Year but the team remains on full pay.


Our values

  • Efficiency.
  • Creativity.
  • Well structured work, creating the maximum benefit in the shortest time.
  • Fairness - including being the first theatre company to sign up for the London Living Wage.
  • Continuous improvement.

Our culture

  • Openness.
  • Honesty.
  • We have time for each other and have fun together.
  • A desire to do things the best possible way.
  • We acknowledge and share our own mistakes before they cause a problem. We do not blame other team members for theirs.

The rhythm of our year

During the autumn and spring terms we are busy in schools, handling enquiries and making magic. From April to August we have much less work. Therefore we increase our team size for the autumn and spring terms.

Key activities in the autumn include:

First few weeks - structured training programme, running alongside actual work.
September - handling enquiries from schools about pantomimes. We have detailed systems for doing this, and the school year starts with comprehensive training.
October - more enquiries, casting, getting ready for rehearsals.
November - rehearsals, DBS checks, costume fittings.
December - pantomime performances. For the office team this means providing pastoral care, logistics and payroll/expenses for the performers, and keeping in touch with schools.

A similar pattern exists in the spring term.

Who we're looking for

For each job we are looking for someone who:

  • Is inquisitive, curious and creative, and has a 'how do we make this work' attitude.
  • Writes fluent english with attention to detail.
  • Is numerate, analytical and computer literate.
  • Has an engaging telephone manner and communicates precise information in a friendly way.
  • Loves live performance.
  • Has a good sense of humour.

Our business is small, and so by its very nature everybody does a little bit of everything!  Everybody talks to schools, including helping them with sales enquiries, and this is a key part of every job.

Each job will give you a good understanding of how the whole organisation operates, and on any day you may find yourself running an unexpected errand to a rehearsal room or school, liaising with actors or teachers, or helping a colleague with their current priority.


Role 1: Marketing Assistant

Permanent

We use a multitude of ways to tell schools about our work, from which we generate thousands of enquiries each year.

But we also have a long list of additional approaches which we’re keen to implement, and you will help us to do that.

Working with our marketing coordinator you will be responsible for running some of our existing marketing activity and for helping us to test and create new campaigns and strategies. This includes social media, targeted marketing emails, website content management, developing new marketing/partner relationships, implementing our customer loyalty scheme, and developing sales strategies using our CRM system.

And like everyone else on the team you will handle booking enquiries from schools: the majority of this is by email and telephone and you will become expert in doing this across our full range of school visits. Maintaining relationships with new and existing customer schools and knowing our work inside and out is a key part of your job.

Typical tasks could include:

  • handling enquiries from schools interested in booking our pantomimes, by email or telephone.
  • scheduling marketing emails.
  • managing reviews received from schools, ensuring the most appropriate are highlighted on our website.
  • coordinating teacher resources to be used in social media campaigns.
  • other tasks from across the whole business.

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Full time | £21,000 p.a.
Permanent. Commences Tuesday 28 August 2018
4 weeks paid holiday, plus paid Christmas closure period
 

Role 2: Production Administrator

7.5 months

The majority of communication with our customer and prospective customer schools is by email and telephone, and much of your time will be spent dealing with schools.

Working alongside a team of colleagues you will respond to initial enquiries from schools online and by telephone so as to get to know our customers, processes and product range.

And a team of over 100 actors, dancers and facilitators creates admin too! We try to put in place simple systems to structure this work wherever possible.

You will facilitate the smooth running of the company, ensuring we run efficiently and as if we were all based in the same office every day.

You will get a fascinating insight in to the worlds of theatre and education - and how they interface.

Typical tasks could include:

  • handling enquiries from schools interested in booking our pantomimes, by email or telephone.
  • carrying out a DBS check for an actor or facilitator.
  • collecting the post, and distributing or processing everything we have received so that we can continue to run a paperless remote working system.
  • processing expenses claims from actors.
  • other tasks from across the whole business.

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Full time | £21,000 p.a.
Fixed-term: Tuesday 28 August 2018 to Friday 5 April 2019
4 weeks paid holiday pro rata, plus paid Christmas closure period
10am to 6.30pm, Monday to Friday, occasional out of hours work, particularly when receiving lots of enquiries.


Role 3: Production Assistant and
Company Stage Manager

7.5 months with the possibility of extension

At the beginning of the autumn and spring terms you will be helping the majority of the team to respond to enquiries from schools.

As we move in to production your role will incorporate casting, scheduling actors, dancers and facilitators, and working to ensure we are ready for the start of rehearsals.

In the pantomime rehearsal and performance period you will have company management responsibility for our Aladdin and Dick Whittington casts, supported by our other CSM, and our Head of Operations.

This is likely to involve additional work at weekends, particularly in rehearsals, and an additional £500 is paid in your December payroll to reflect that.

This role will require someone with a good understanding of the production process. A stage management background would be very helpful.

Typical tasks could include:

  • handling enquiries from schools interested in booking our pantomimes, by email or telephone.
  • carrying out a DBS check for an actor or facilitator.
  • purchasing and fitting simple costumes for our pantomime casts.
  • helping actors set out on their journey to a performance, making sure they have the physical production, and arranging their travel.
  • company management tasks once pantomime rehearsals begin.
  • other tasks from across the whole business.

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Full time | £21,000 p.a. plus additional £500 in December
Fixed-term: Tuesday 28 August 2018 to Friday 5 April 2019 with the possibility of extension.
4 weeks paid holiday pro rata, plus paid Christmas closure period
10am to 6.30pm, Monday to Friday, occasional out of hours work, and significant out of hours availability from November to Christmas.

The application process

1. Initial application

To apply please:

  1. Re-read the information on the company and the role and check this feels like a good job for you;
  2. Fill out our online application form, attaching your CV as a PDF.
  3. Call the application line on 020 3095 9123 and be ready to leave a message about yourself;

Please apply by 10am on Monday 2 July. Earlier applications would be appreciated.

2. Group Interview

If your application is successful at this stage you will be invited to meet us on the evening of Monday 9 July.

The evening will start with us introducing ourselves and telling you about the company and the roles, which will take around an hour. If you feel you are a good fit then you can stay for the group interview session immediately afterwards.

3. 1-to-1 Interviews

From the group interview we will schedule 1-to-1 interviews as appropriate.

 

Please do not call the main office number or email CV's other than as directed above - applicants attempting to apply by these routes will not be considered.

We expect to receive lots of applications and unfortunately we don't have the resources to contact all unsuccessful applicants at this stage. We will of course follow up with all candidates we invite to the group interview.